Transparency in humanitarian organisations: an essential pillar of trust

In a world facing a growing number of humanitarian crises 🌍—extreme poverty, food insecurity, climate-related disasters and armed conflict—humanitarian organisations play a vital role. They often step in when public institutions reach their limits, delivering practical, rapid and targeted support.

But none of this is possible without one non-negotiable foundation: trust 🤝.
And today, trust rests above all on one key principle: transparency.

Today’s donors—individuals and businesses alike—do not want blind trust. They want to understand, check and follow the real impact of their support. Transparency is no longer optional; it is a fundamental requirement of modern humanitarian action.


1️⃣ Transparency: what donors rightly expect 👁️📊

Habits have changed profoundly, and citizens today are better informed, more vigilant and more demanding.

They want to know:

  • 💶 How their donation is used

  • 📊 What proportion actually finances field activities?

  • 🧑‍⚖️ Who makes the decisions?

  • 🎯 What concrete results are achieved?

This shift is healthy. It helps strengthen the sector and distinguish organisations that are genuinely committed from those that communicate without real accountability.

🔗 External reference : the Donation in Trust Charter Committee sets out strict principles of transparency, governance and good management for organisations that appeal to the public's generosity.
👉 https://www.donenconfiance.org/


2️⃣ Financial transparency: the cornerstone of credibility 💶🧾

Our approach to transparency

Helping Hands is a small organisation powered mainly by volunteers. We raise modest funds, but we direct every euro to grassroots initiatives that support the children we serve.

We keep our accounts with rigour and transparency.
As a small association, we are not required to publish them officially, but we can provide them upon request.

This approach ensures responsible, honest management that is tailored to our actual resources.

Publishing accounts — and explaining what they mean 📘

Financial transparency is not just about publishing figures. It involves making them accessible and understandable.

A responsible association must be able to present:

  • 📄 a financial report

  • 📊 an income statement

  • ⚖️ a financial assessment

  • 🧩 a clear breakdown of expenditure

But above all, it must explain:

  • what the actual cost of a meal really covers 🍽️

  • the price of a school kit 🎒

  • what funding a teacher’s salary involves 👩‍🏫

👉 At Helping Hands, this approach is clearly defined and accessible to everyone on our dedicated page on the organisation’s financial transparency.

Linking every euro to a tangible impact 🎯

Donors want to understand the real impact of their support:

  • how many meals were distributed 🍛

  • how many children have been enrolled in school 🧒

  • What actions have been taken on the ground?

This impact-based approach turns giving into a conscious, sustainable commitment rather than a simple one-off gesture.


3️⃣ Operational transparency: showing the reality on the ground 📍📸

Proving action with evidence

Transparency relies on concrete evidence:

  • 📷 authentic photos

  • 🎥 field videos

  • 📝 mission reports

  • 🗣️ testimonials from local partners

It also requires the courage to acknowledge:

  • ⚠️ when a project falls behind schedule

  • 🔁 when an action needs to be adapted

  • 📉 when a target has not been met

This honesty strengthens credibility. A human, sincere approach inspires far more trust than polished messaging that feels unrealistic.

🔗 Recommended internal link :
👉 https://helpinghands.fr/blog/

Promoting local partners 🤲

Humanitarian projects rely heavily on local partners—teachers, coordinators and community leaders. Introducing them and explaining their roles and expertise shows that the support is locally rooted, respectful and sustainable.


4️⃣ Governance and ethics: solid foundations 🏛️⚖️

Clear and explained governance

Transparency also applies to the structure of the association:

  • 👥 composition of the executive committee and board of directors

  • 🗳️ decision-making procedures

  • 🛡️ internal control mechanisms

🔗 Internal link :
👉 https://helpinghands.fr/qui-sommes-nous/

Preventing conflicts of interest and misconduct 🚫

The responsible associations shall establish:

  • 🔍 validation procedures

  • 🧾 systematic supporting documents

  • 🧑‍🤝‍🧑 a clear separation of duties

This rigour protects beneficiaries, donors and the association itself.

🔗 External reference : international standards for humanitarian accountability – CHS Alliance
👉 https://www.chsalliance.org/


5️⃣ Transparency and communication: informing without manipulating 🗣️✅

Reject sensationalism

Transparent communication:

  • 🧍 respects the dignity of beneficiaries

  • 🧠 favours explanation over shock tactics

  • 📌 Avoid vague or exaggerated figures.

🔗 External reference : humanitarian principles of coordination and accountability – OCHA
👉 https://www.unocha.org/

Explaining on-the-ground constraints 🧱

Complex logistics, inflation, weather conditions and administrative constraints can all affect fieldwork. Explaining these realities strengthens trust and demonstrates responsible management.


6️⃣ Why transparency benefits the entire organisation 🚀💚

More loyal donors 🔁

An informed donor:

  • 📬 monitors projects

  • 📢 share actions

  • 💶 provides long-term support

🔗 Internal link :
👉 https://helpinghands.fr/en/make-a-donation/

Increased credibility with businesses 🏢

Patrons are seeking:

  • 🎯 clear objectives

  • 📊 measurable indicators

  • 🧾 Reliable reporting

🔗 Internal link :
👉 https://helpinghands.fr/mecenat/

FAQ – Transparency and humanitarian donations

🔹 Why is transparency important for a humanitarian organisation?

Transparency builds trust. It enables donors to understand how funds are used, monitor activities in the field, and support the organisation over the long term.


🔹 Does Helping Hands publish its accounts?

Helping Hands operates on a small scale and relies mainly on volunteers. The law does not require small associations such as ours to publish their accounts officially. However, we keep our accounts meticulously and will provide them on request.


🔹 How do you use donations?

We fund concrete actions that benefit children: meals, school supplies, support for teachers and essential needs. We link each expense to a specific project and a real need.


🔹 Why does an association have operating costs?

We cover a few essential costs: banking fees, basic management tools, minimal communication and project monitoring. We keep these costs strictly necessary so we can direct as much funding as possible to aid on the ground.


🔹 Can I find out what my donation will be used for, specifically?

Yes. We explain the impact of donations and publish news about our activities. You can also write to us: we answer questions and give concrete examples of how the funds are used.


🔹 How do you demonstrate responsible management?

We monitor expenditure, keep receipts and check that donations received are consistent with the actions carried out. We favour simple, clear management that is suited to our size.


🔹 Can I make a donation with confidence?

Yes. Helping Hands operates in the field with a focus on accountability and transparency. We prioritise real impact and clarity over costly measures.


🔹 May I request further information?

Yes. Contact us: we respond quickly and provide you with useful information about our actions and our management.


Conclusion: transparency as a sustainable ethical commitment 🌱🔎

In a context where humanitarian needs are immense and resources limited, transparency is one of the most powerful levers for effective action.

She:

  • 🛡️ protects the association

  • 🤝 builds trust

  • 🎯 improves the impact of projects

Supporting Helping Hands means committing to an organisation that places responsibility and transparency at the heart of its work, as evidenced by its commitment to financial transparency.